Phil Thompson

Makes stuff work. Makes people happy.

Experience

Project Coordinator

Diocese of Vietnam and the Philippines

2013–2020

Building strong communities in rural Mindanao through leadership development, translation, publishing, building projects, charitable outreach, and educational work.

Online Content Manager

Whitman College

2004–2012

Supported 2000 users of all skill levels via phone, email, deskside and classroom training. Administered content management systems. Consulted with academic and administrative departments to develop effective online communication strategies. Developed and implemented utilities to automate legacy paper processes. Led project to implement new content management system.

OSS Sytems Administrator

OneEighty Networks

1999–2004

Supported commercial internet users, hosting clients, and co-workers; provided Tier 2 support to the internet help desk. Administered Windows- and Unix-based web, email, and database servers, help desk ticketing and billing systems. Documented business processes while implementing Oracle Siebel ERP system. Developed documentation and internal tech library.

Automation Technology Analyst II

Bechtel Hanford, Inc.

1997–2002

Supported 800 computer users at the Hanford Environmental Restoration Contract with troubleshooting, diagnosis and solutions for software and hardware issues. Created and deployed system images. Taught software training classes. Planned and managed project-wide rollout of new Windows version.

Sales Technician

Kennewick Computer Company

1992–1997

Built, sold and supported automation hardware, software, and vertical business solutions. Provided onsite installation, training, troubleshooting.

Certifications

Lean Six Sigma Yellow Belt

2020

CompTIA   iNet+

2003

References

Mike Osterman

Director of Enterprise Technology
Whitman College
ostermmg@whitman.edu
509-527-5419

Marilyn Ponti

Director of Financial Aid
Whitman College
pontimk@whitman.edu
509-527-5178

Kyle Singer

Senior Developer
Coffey Communications
kyle@singertribe.com
509-301-2450